![]() When you call the Help Line, if you do not have your card number, do not enter anything and wait until you are asked if you would like to use your social security number, date of birth and PIN. 16-digit or 19-digit number printed on the front of your Illinois Link card, or your 4-digit PIN.The full 9-digit social security number.Report a problem with a purchase or withdrawal.Select your first PIN or change your current PIN.If you do not have your card number, wait until asked if you would like to use your social security number, date of birth and PIN.To speak your responses, wait through the prompts until asked to speak your 16-digit or 19-digit card number. Listen for the language options of English, Arabic, Chinese, Polish, Spanish, or Russian. For language options, scroll to the upper right corner of the login screen, select: Spanish, Polish, Arabic, Chinese or Russian.For instructions on how to register, please visit ebtEDGE Registration Help (pdf). Illinois Link Card Website - The Illinois Link Card Website has been updated and will require you to register for an account.There are two ways to manage your Illinois Link Account Protect your benefits by changing your PIN monthly or freezing your card on Illinois Link Card Website () Current Illinois Link Cardholders ![]() Only use the number on the back of your Link card 1-800-678-LINK (5465), Illinois Link Card Website () or the ebtEDGE app to access your Link account. Illinois Department of Human Services will never call or text you to ask for your personal information, Link card number or PIN.
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